Turbo Dismount iOS - Frequently Asked Questions

Updated October 15th, 2014

NOTE: As the first thing, check that your game is the latest version! Also, we strongly recommend updating your device to the latest version of iOS.

Q: Your game is free! How do you get money for food?
A: Excellent question! Contrary to popular beliefs, app developers don't survive on free downloads. All our work is accomplished with your support: buy the premium unlock or some of the smaller bundles if you like to Dismount, or watch a video and try out the vehicles if you'd like to support us without spending cash.

Q: I'm a YouTuber with my own channel! Can I make a Turbo Dismount video and monetize it with ads?
A: Absolutely! We just ask that you provide a link to the game on the App Store or Steam in your video description.

Q: My Premium purchase / Level Bundle / Vehicle bundle was charged but not unlocked. What is this?!
A: This one has been our biggest priority to solve ever since launch, and the bad news is we still do not know what's causing it. Here is what we do know:

  1. The problem happens on <0.01% of in-app purchases, so if you're one of the affected, a positive thought is that something highly improbable has happened to you, and it didn't involve lightning bolts or meteors.
  2. One user reported fixing the issue by signing out and back in of iCloud.
  3. Another user reported the problem going away when trying to restore purchases a couple of days later.
  4. Ultimately, the problem seems to affect only the device that made the purchase. If you have another iOS device, restoring purchases there is reported to work properly.
  5. What we've tried to put together from the above data bits is that the problem does not appear to be in our game. Even deleting the game and re-installing it will apparently not change the behaviour. So our best understanding is that in a highly improbably situation, something goes wrong with the transaction network traffic, and a record of the faulty transaction remains somewhere outside of the app itself (and we, developers, can only fix issues in the app...)
Congratulations if you read this far, now you're probably as confused and frustrated as we are. But there is good news! You can get your money back - just find the App Store receipt for the failed purchase, and click on Report a problem, and this will take you to Apple's website where you can request a refund.

Q: I deleted the game and re-installed it. Where are the in-app purchases I paid for?
A: If you've deleted the game and want to get back purchases that you've made, we've got you covered. On the top right corner of level and vehicle selection screens is a button called Restore Purchases. Tap it, input your iTunes password and all your previous purchases will be restored.

Q: The game is lagging quite a bit. Is there anything I can do?
A1: Yes. You can try the following:

  1. Close all other apps in the multi-tasking view. (When you double-click the home button.)
  2. Disable Background App Refresh in the device settings.
  3. Minimize the number of system services that access the network in the background. These include Push Email and Location Services.
  4. Power down the device and reboot it. This clears up its RAM.

A2: Please note that we officially support devices with the A5 chip or newer. This means iPhone 4S, iPad 2, iPad mini and iPod touch 5G. We're sorry but iPhone4 is below our recommended minimum spec for the game.

Q: Please support iOS6 and iPod touch 4G!
A: Sorry, no. iOS7 is needed for game controller support, and goes together with our minimum hardware requirements.

Q: Turbo Dismount is crashing when I select a photo, thereby giving me less enjoyment than I'd expect from a quality experience!
A: This situation is caused by a low memory condition. If you select a huge megapixel image as the face photo, the memory needed by the game jumps up quite a bit. Please try to use only images that are 256x256 or 512x512 pixels in size.

Q: I have a different problem, and none of the above instructions are helpful. What do I do?
A: Contact us via the email address below.

Support contact

Email: tdsupport@secretexit.com